Members can request payment from the Request Payment link found on their account page.
Members will receive a notification email once the payment request has been received in our system and again when the payment has been processed. This will come as a Gift Card Pending email.
Gift Cards: (Merchant gift cards/including Visa)
Gift Cards are processed on average within 10 days of the redemption request being received.
This processing date can be affected/altered due to merchant, holidays, or when an account is under review.
Members must select the payment option carefully because once the gift card is processed we are not able to return or refund the gift card back to the account.
Members are only able to have 1 pending payment at a time. If you attempt to request a payment that is pending you will get this message:
You can also check your activity page to see the payment history and status for up-to-date information.
If you order a Gift Card your InboxDollars Payment email with redemption link and code will arrive the same day your payment is processed. You will need to use this link and code to order the option you prefer as cards are not automatically mailed to you.
The amount available to you to redeem will be shown based on the option selected.
Missing Payment Processed:
If you requested a payment and haven't received the payment to redeem, please check your payment processing date (located on your Activity page) to be sure processing of the payment had occurred.