The article explains the concept of "tracking" in the context of completing offers on a rewards site and emphasizes its importance, especially for finance offers. Finance offers often have multiple steps and specific requirements, making it crucial to follow all terms to ensure successful tracking and rewards. Users should verify each step in their Account Ledger and contact customer support if issues arise. The article provides detailed instructions on maintaining eligibility, completing goals in order, and ensuring successful tracking to receive rewards. Users are responsible for confirming tracking success and should report any issues promptly to avoid missing rewards.
1. What is “Tracking”?
Basically, “tracking” is how we and our offer-partners confirm that you completed an offer on our site and earned rewards. Learn more about it here: All About Tracking & Successfully Completing Our Offers.
2. What are “Finance” Offers?
The Finance tab of our Discover menu includes a range of offers from our financial technology (“fintech”) partners, and other online finance and banking opportunities.
3. What Makes Tracking Important for Finance Offers?
Many Finance offers have multiple steps or goals associated with rewards (they are “multi-goal offers”), and various unique requirements and exclusions may apply. This makes it especially important that you review and understand the full offer terms before you attempt a multi-goal Finance offer. If you do not strictly comply with all multi-goal requirements, it can prevent successful tracking or otherwise prevent you from receiving rewards for that offer.
4. What Can Mess Up Tracking for Finance Offers?
In addition to failing to comply with all of the offer terms for multi-goal offers (see above), the same sorts of issues that affect tracking for other types of offers can also affect Finance offers. See FAQ: All About Tracking & Successfully Completing Our Offers for more details.
For multi-goal Finance offers, you generally must complete the goals in sequence to receive credit. If our merchant partner does not register or track an earlier goal attempt (e.g., opening an account), they are unlikely to register or credit you for any additional goals for that same offer (e.g., depositing funds in that account). You should always assure yourself that tracking was successful for each completed goal before proceeding to the next goal.
5. What Should I Do To Ensure Successful Tracking For Finance Offers?
In addition to the general recommendations in FAQ: All About Tracking & Successfully Completing Our Offers, to improve tracking success rates for Finance offers, always follow these steps:
- Check eligibility requirements: Most Finance offers apply only to new users. If you already have an account or had an account with the offer-sponsor in the past, you do not qualify for the offer, the offer will not track, and you will not receive any rewards.
- Click the offer directly through our site: Start from the link in the offer, and proceed directly to complete the offer requirements without navigating away.
- Do not attempt to get duplicative rewards: Most Finance offers prohibit receiving more than one benefit for the same action, such as receiving a referral bonus from the offer-sponsor while also receiving our reward.
- Direct deposits must meet all requirements: If the terms of a Finance Offer require a direct payroll deposit (DPD) from your employer, each DPD must meet all offer requirements in terms of type, amount, sender, and timing. Other types of deposits (Fidelity transfers, personal check deposits, other direct deposits, etc.) will not qualify.
- Complete goals in order and within any time restrictions: For multi-goal Finance offers, make sure you complete the first goal (e.g., opening an account) and that you see confirmation of that action in your Account Ledger before moving on to the next goal in order (e.g., scheduling a direct payroll deposit). If time requirements for completion of each goal are stated in the terms, be sure to strictly follow them. We cannot provide rewards if your offer-completion actions are not taken within the required time period.
6. How Do We Assist With Finance Offer Tracking?
We rely on successful tracking from our offer-partners to confirm and credit you with rewards for your offer completions. If your actions do not properly track, for whatever reason, we generally will not know about it. You must check your Account Ledger after each offer-completion goal to confirm that it was properly tracked and credited. If not, you must contact our Customer Support as quickly as possible and wait for a substantive resolution before proceeding with any attempt to complete subsequent offer goals.
You can track your progress on multi-goal Finance offers and see completed actions at any time simply by visiting your Account Ledger. When you complete an eligible action, you should also receive an email (and push notification, for those who have our mobile app) from us that confirms your action successfully tracked. If you do NOT see an entry on your Account Ledger or receive a notification from us, it likely indicates a tracking issue has occurred and you should not proceed with subsequent offer-completion activities before contacting and resolving the issue with our Customer Service.
7. Who Is Responsible For Confirming Successful Tracking For My Finance Offers?
Only you can know exactly what you’ve attempted and when, particularly if a settings or other issue on your device interferes with successful tracking. We now provide you access via your Account Ledger to the same tracking data that we receive from our merchant partners. So for multi-goal Finance offers, we expect that you will verify that each rewarded action is properly tracked and shows up in your Account Ledger as you progress through the offer goals.
If you don’t see the most recent goal you attempted show up in your Ledger, do not attempt additional goals for the same offer until you have reported the problem and received a substantive response from our Customer Support. If a multi-goal offer fails to track, we require you to be vigilant and report that as quickly as possible. If you choose not to do so, we will not credit you with rewards for any untracked goals.
8. One or More of My Finance Offer Rewards is Missing – What Now?
- Verify the offer requirements: Double-check that you properly completed all the necessary actions specified in the offer within the required time period. Pay special attention to the potential issues noted above.
- Review your Account Ledger: Confirm that your initial click on the offer and any subsequent offer-completion activity is reflected there, especially for multi-goal offers. If your initial click on the offer successfully tracked, you should see it reflected in your Visited ledger. If your other offer-completion activity successfully tracked, you should see the rewards in your Pending ledger. If not, there was a tracking problem which likely prevented you from earning rewards for that offer.
- Gather up evidence of completion: Collect any relevant documentation, including screenshots, email confirmations, etc. (Feel free to mask sensitive financial information, like your account number, if you wish.)
- Contact Customer Support: If you think you should have gotten a reward but didn’t, let us know. We are always happy to help when we can. Provide detailed information, including the name of the Finance offer, your device type, and documentation of any relevant offer-completion activity. This will help our support team investigate your case. However, if we weren’t credited by the finance-offer partner, we generally cannot issue rewards for offer activity that did not successfully track.
Need More Help?
If you’ve followed all of the steps outlined above and still have issues, reach out to our Customer Service support team with as much detail as possible. We're here to assist you!