The article provides guidance on how to ensure successful tracking of in-app activities for game app offers. It highlights the importance of using unique identifiers like device IDs and outlines steps to improve tracking, such as checking eligibility, clicking offers directly from the site, and enabling app tracking permissions. It also discusses potential reasons for tracking failures, like using VPNs or not enabling necessary permissions, and offers solutions for iOS and Android devices. Additionally, it explains how to track progress and what to do if rewards or confirmations are not received, including submitting support tickets with detailed information.
1. How is my activity tracked for game app offers?When you download and engage with a game app offered through our site, an independent service helps us track your in-app actions using unique identifiers like your device ID. Successful tracking is critical so that the game developer can verify you completed the required actions (such as reaching a specific level or making a purchase) to qualify for your reward.
2. What should I do to ensure successful tracking?To improve tracking success rates, follow these steps:
- Check eligibility requirements: Many game offers apply only to new users. If you have previously downloaded or played the game, it will not track for you.
- Click the offer directly through our site: Always start from the website or app link we sent you, and make sure you are not using any ad blockers.
- Download and open the app in one session: Click the offer, then download and open the game without delay.
- Enable permissions (on iOS): If prompted to allow app tracking, always click “Allow.” If you do not get a prompt, you may need to select “Allow Apps to Request to Track” in your Settings menu at Settings > Privacy & Security > Tracking.
- Complete the requirements on the same device and install: Use the same device (and operating system) to download and complete the game offer. Do not delete or reinstall until after you have met the offer requirements and received credit.
3. How can I track my own progress on a game app offer?You can track your progress and see completed events by visiting the Game Details Page. This page provides updates on which actions have been tracked and helps you stay informed about your progress toward earning your reward.
4. What if I can’t check the Game Details Page regularly? Every time you complete an eligible in-game goal, you should receive an email (and push notification, for those enrolled in the app) that confirms your goal tracked. If you do not receive an expected email or push notification, it may indicate a tracking issue has occurred.
5. How long does it take for my reward to appear?Please review the details on the offer page for guidelines on when the offer will be credited.
6. What should I do if my email confirmation and/or reward doesn’t show up?If you don’t receive a confirmation email and/or reward within the expected timeframe, follow these steps:
- Verify the offer requirements: Double-check that you completed all the necessary actions specified in the offer.
- Submit a support ticket: Provide detailed information, including the name of the app, your device type, and screenshots of your progress within the game app. This will help our support team investigate your case.
7. Are there any restrictions or guidelines for game app offers?Yes. Some game offers may have specific guidelines or restrictions, such as a time limit for completing actions or limitations based on geographic location. Always review the offer terms carefully before participating.
8. Does uninstalling and reinstalling the app affect tracking?Yes, uninstalling and reinstalling the app may interfere with tracking and prevent you from earning your reward. Make sure to keep the app installed and use it until all the requirements have been met.
9. Why might tracking fail for a game app offer?Tracking can fail for various reasons, including:
- Using a VPN or proxy during the download or play session.
- Downloading the app through a source other than our site.
- Completing offer requirements before clicking through from our link.
- Not having the required permissions enabled on your device for app tracking.
10. How can I ensure tracking works properly on iOS devices?The recent iOS update includes a feature called Private Relay, which may interfere with tracking for game app offers. Here’s how to address this:
- Check Your iOS Settings: If you have an iPhone running the latest iOS version, Private Relay might be enabled by default. Private Relay masks your IP address, which can prevent successful tracking of your in-app activities.
- How to Disable Private Relay: Go to Settings > Your Name > iCloud > Private Relay and make sure it is turned off while participating in game offers. Disabling Private Relay will help ensure that your in-game actions are tracked accurately.
11. How can I ensure tracking works properly on Android devices?
- Open Settings on your Android device.
- Go to Apps or App Management.
- Select the app you want to enable tracking for.
- Tap on Permissions and ensure relevant permissions (e.g., location, storage, etc.) are granted.
Many apps have built-in tracking settings:
- Open the app.
- Navigate to its Settings or Preferences menu.
- Look for options like "Enable Analytics" or "Enable Tracking" and turn them on.
- Need More Help?If you’ve followed all the guidelines and still face issues, reach out to our support team with as much detail as possible. We're here to assist you!