Inactive Accounts / Cleaned Accounts

A Member’s Account may be set to inactive for any of the following reasons:

  1. Invalid Email Address

    If InboxDollars® receives a bounce-back error message or similar message when sending an Email to a Member, then that Member’s Account will be set to inactive. A bounce-back message may occur if the Member has added InboxDollars® to their “Ignore List” or marked a message from InboxDollars® as SPAM, or for other reasons. Members should add the address to their “Allow List” and/or Address Book.

  2. Failure to Remain Active

    If a Member does not visit any one of our Service Platforms while being logged in or confirm a PaidEmail® at least one time within a 10-day period, their Account may become inactive. InboxDollars® reserves the right to change this number at any time.

  3. Payment Requests

    Payment Requests are removed if a Member’s Account becomes inactive. The automated system that deactivates Members based on the above criteria runs immediately prior to payment requests being processed. Therefore, it is possible for a Member’s Account to be active right up until the moment before their payment is processed. InboxDollars® urges Members to ensure their Account remains active in order to avoid any delay in processing payments.

  4. Reactivation

    If a Member’s Account becomes inactive, they can reactivate it within 6 months of the Account being placed on inactive status by logging into the Member’s Section and requesting a Confirmation Email be sent to them. When the Member clicks the link provided in the Confirmation Email, their Account will be reactivated.



If a Member (or their authorized beneficiary in the event of the Member’s death) does not visit one of our Service Platforms while being logged in, receive a credit for a check that has not been cashed pursuant to Section I.8., or confirm a PaidEmail® at least one time within a 6-month period, their Account will be permanently removed and all Cash or other items posted to their Account will be cancelled.