You can update your email address, password, and personal information yourself from your Account Settings page. This is the fastest way to keep your account current, with no need to contact support.
Get to your Account Settings
- Sign in and open your Account Settings page.
- Use the section menu to choose what you want to change: Contact Information, Update Email, or Change Password.
- Enter your new information and click Update My Account to save that section.
Billy Tip: Make sure you always save your changes!
Update your personal information
Open the Contact Information section, correct any missing or outdated details (name, address, and so on), then click Update My Account to save.
Update your email address
- Go to the Update Email section in Account Settings.
- Enter your new email address and your current password to confirm your identity.
- Click Update My Account to save.
Please note: Once you enter a new email address, your account is deactivated until you confirm the new address is valid. To reactivate it, click the link in the confirmation email we automatically send to your new address.
Update your password
- Go to the Change Password section in Account Settings.
- Enter your current password to confirm your identity, then enter your new password.
- Click Update My Account to save. You will see a message confirming your information is up to date.
Forgot your password? Use the Forgot Password page to reset it before signing in.
Related help
If you have lost access to your account email and cannot update it yourself, contact us about your account.