{"article":{"id":360044695971,"url":"https://inboxdollarssupport.zendesk.com/api/v2/help_center/en-us/articles/360044695971.json","html_url":"https://help.inboxdollars.com/hc/en-us/articles/360044695971-Inactive-Accounts-Cleaned-Accounts","author_id":278306106,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":360008737252,"created_at":"2020-06-09T00:18:30Z","updated_at":"2021-01-14T21:47:09Z","name":"Inactive Accounts / Cleaned Accounts","title":"Inactive Accounts / Cleaned Accounts","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2020-06-09T00:18:30Z","user_segment_id":null,"permission_group_id":4994992,"content_tag_ids":[],"label_names":[],"body":"

A Member’s Account may be set to inactive for any of the following reasons:

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  1. \n

    Invalid Email Address

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    If InboxDollars® receives a bounce-back error message or similar message when sending an Email to a Member, then that Member’s Account will be set to inactive. A bounce-back message may occur if the Member has added InboxDollars® to their “Ignore List” or marked a message from InboxDollars® as SPAM, or for other reasons. Members should add the address paidemail@inboxdollars.com to their “Allow List” and/or Address Book.

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    Failure to Remain Active

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    If a Member does not visit any one of our Service Platforms while being logged in or confirm a PaidEmail® at least one time within a 10-day period, their Account may become inactive. InboxDollars® reserves the right to change this number at any time.

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    Payment Requests

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    Payment Requests are removed if a Member’s Account becomes inactive. The automated system that deactivates Members based on the above criteria runs immediately prior to payment requests being processed. Therefore, it is possible for a Member’s Account to be active right up until the moment before their payment is processed. InboxDollars® urges Members to ensure their Account remains active in order to avoid any delay in processing payments.

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    Reactivation

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    If a Member’s Account becomes inactive, they can reactivate it within 6 months of the Account being placed on inactive status by logging into the Member’s Section and requesting a Confirmation Email be sent to them. When the Member clicks the link provided in the Confirmation Email, their Account will be reactivated.

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    5. \n
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IV. PERMANENT REMOVAL

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If a Member (or their authorized beneficiary in the event of the Member’s death) does not visit one of our Service Platforms while being logged in, receive a credit for a check that has not been cashed pursuant to Section I.8., or confirm a PaidEmail® at least one time within a 6-month period, their Account will be permanently removed and all Cash or other items posted to their Account will be cancelled.

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